Whole River Foods Return Policy – Whole River Trading My title
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Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 10 days of receiving your order. You can return your product for a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. Send all items back to us

Additional Information:

  • Returns may take up to 2 weeks to process from Shopify. 
  • Customer are responsible for the shipping fee associated with the return.
  • Lost or opened items will not be accepted for return. 
  • For any other questions regarding returns, please call 1-800-857-2065

 

如果您出於任何原因想要退貨,我們都將為您提供幫助!我們在收到您的訂單後的10天內提供免費退貨或換貨。您可以將產品退還至原始付款方式,以進行退款。

請注意我們退貨和換貨政策的以下例外情況:

打折商品為最終商品,不能退換
退回的物品必須仍帶有標籤並以原包裝退回
退回的物品必須沒有明顯的磨損或使用痕跡
要發起退貨或換貨,請完成以下步驟:

使用您的電子郵件地址和訂單ID登錄到我們的在線退貨門戶
從訂單中選擇您要退貨的產品
將所有物品寄回給我們
附加信息:

從Shopify處理退貨可能最多需要2週的時間。
客戶負責與退貨相關的運費。
丟失或打開的物品將不予退貨。
有關退貨的其他任何問題,請致電1-800-857-2065
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